Learning Outcome
1. Apologizing
1. Recognizing when an apology is necessary: Identifying when you've caused someone discomfort, hurt their feelings, or made a mistake.
2. Taking responsibility for actions: Expressing sincere regret and ownership of your wrongdoing.
3. Making amends: Trying to repair the damage caused by your actions, offering to help if appropriate.
4. Using appropriate language: Saying "I'm sorry," "I was wrong," or "I apologize" with sincerity and eye contact.
2. Thanking
1. Recognizing acts of kindness or generosity: Identifying when someone has done something nice for you and acknowledging their effort.
2. Expressing gratitude: Verbally conveying your appreciation for their actions, using words like "thank you," "I appreciate it," or "you're the best."
3. Making eye contact and smiling: Demonstrating your sincerity through nonverbal cues.
4. Reciprocating kindness when possible: Returning the favor or showing your
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